Relatives Comments

'Our first impression was very homely which turned out to be the case. Our second, that it didn't smell, which also persisted. As time went on we were encouraged to find the staff warm and friendly. In some places, this can be a facade, but in Freshfields it is genuine. As we have got to know staff members, we believe they genuinely care about Dad, about his comfort and dignity.'

'Staff are always helpful and courteous.'

'All staff have a friendly and helpful manner. It's good that they spend time with the residents.'

'I am writing to say thank you so much for taking such good care of my late father, and for all the support and kindness to me too. I'll never forget.'

'The family I sent to look around your home , expressed how at ease they were made to feel and how compassionate and respectful everyone was to whom they spoke to.' - Liaison Worker, Derriford Hospital.